Communicating with clients via Ticketing system
Daily working in Microsoft excel
Assisting customers with account setup and application installations
Processing refund requests
Troubleshooting IT issues by asking customers targeted questions
Providing customers with step-by-step guidance to resolve technical problems
Prioritizing customer queries and escalating serious technical issues to IT developers
Daily reporting on performed tasks
Keeping track of goods and suplies in the store
Counting the number of available products and placing orders for more inventory according to demand
Working with inventory scanners and tablet applications
Entering and reviewing data updates in the system to ensure accuracy
Preparing and organizing documents for data entry
Maintaining the confidentiality and security of all data
Communicating with clients via Ticketing system
Packing products
Keeping products separated, organized, and in good rotation
Monitoring product quality and reporting problems to mitigate safety issues
Reporting any mechanical problems
Scanning and sorting outgoing stock