◾Technical Support: - Manage community platforms, providing technical support with a first response time of no more than 3 minutes and issue resolution within 15 minutes. - Create FAQs, guidelines, and instructional videos to build a robust database for the chatbot, enabling users to quickly find information and solutions. - Host surveys and campaigns to drive user engagement, resulting in increased user comments and interactions. ◾Marketing: - Lead social media strategy, creating engaging content including short videos, and work with KOL - Manage ad campaigns across various digital platforms and reach the low CPR as 0.2 NTD - Collaborate with sales team on e-commerce strategies and go-to-market plans - Coordinate with local partners to align e-commerce business strategies, logistics, and pricing

- Conduct market research, competitive analysis, and formulate strategic marketing proposals. - Take responsibility for the UX design of mobile applications. - Negotiate with local banks to secure favorable agreements. - Oversee content for the Fan Page and website. - Craft engaging video scripts.