* Merchant Operations: Appraise product ideas pertaining to Merchant Operations and Support, effectively includes those in the roadmap based on priority and availability of resources. * SaaS: Create detailed business plans to facilitate the attainment of sales goals / KPI throughout entire sales cycle from finding a client tosecuring a deal. * Payment Process: Receiving payments checking logged-ins, updating payment accounts, preparing billing statements, financial statements. * Financial services: Driving major enterprise accounts, establishing relationships, providing direct touch across all levels of the end customers whist engaging with the top SI's. * FinTech: Competing with traditional financial methods by adopting the latest technologies to ease partner's in providing financial services. * Drive the execution of the Merchant Journey and lifecycle through product development, merchant and industry research, market research, competitive analysis, planning, positioning, roadmap development requirements development and product launch. * Translate operations strategy into detailed requirements for prototype construction and final product development by engineering teams. * Manage the Support Team and translate support analytics to product enhancements, improvements. * Create operations strategy documents and processes that describe business cases, high-level use cases, technical requirements, revenue and ROI * Analyse Merchants Data to develops upsell and cross-sale strategies, define product objectives for effective marketing communications plans. * Liaise with relevant teams and cross functions to ensure merchant lifecycle management is seamless. Example: Customer Success for activations, Finance for billings, Collections for overdue payments, TechOps for ticket resolution. * Collaborate closely with Tech, Productions, Marketing and Commercials team on the development. QA and release of products and features.

* Assesses and approves clients applications within Delegated Lending Authority of $50k * Merchant Operations: Merchant Operations and Support, effectively includes those in the roadmap based on priority and availability of resources. * SaaS: Create detailed business plans to facilitate the attainment of sales goals / KPI * Payment Process: Receiving payments checking logged-ins, updating payment accounts, preparing billing statements, financial statements. * Financial services: Driving major enterprise accounts, establishing relationships, providing direct touch across all levels of the end customers whist engaging with the top SI's. * FinTech: Competing with traditional financial methods by adopting the latest technologies to ease partner's in providing financial services. * Drive the execution of the Merchant Journey and lifecycle through product development, merchant and industry research, market research, competitive analysis, planning, positioning, roadmap development requirements development and product launch.

• Ordering office supplies • Prepare paperwork and conduct orientation for new employees. • Delegate, mentor, coach staffs. • Greeting company visitors, Handling incoming calls and other communications. • Resolve disputes and grievances. Overseeing administrative support. • Supervising personnel and managing office expenditures and budgets. • Developing and implementing new administrative systems and undertaking accounting responsibilities, Set up appointments and conferences, managing meeting rooms. • Managing fi ling system, maintaining documents, and updating paperwork

• Initiate and implement process enhancements. • Ensure adherence to relevant compliance and regulatory requirements. • To ensure the all the merchants pass the compliance checks by checking KYC and AML, communicate the potential risks. • Analyse current merchants and review the experiences criteria appropriateness. • Delivery the quality framework to appropriately meet the business needs. • Establish and maintain excellent relations with merchants and coordinate with quality personnel to ensure smooth delivery. • Communicate any issues and problems or additional information to staff s as soon as its available. • Merchant onboarding - in conjunction with others, onboard merchants covering plan drafting, set up, training, payment options selection and integration; implement and maintain system settings and configurations including knowledge bank. • Assist with the roll out of integration solutions, working with various external partners and internal IT teams; become a subject matter expert for the training and support of internal and external stakeholders; implement and maintain system settings and configurations including knowledge bank • Refine and coordinate data transfer and periodic reporting for internal and external stakeholders • Responsible for day-to-day merchant services administration activities surrounding the onboarding and ongoing support to the merchant / risk and fraud assessments • Provision of eff ective administrative and customer service support to a wide range of clients, resolving administrative problems through the coordination of reports, data analysis and identification of solutions • Managing merchant accounts, responding to orders and general enquiries, and ensuring effective resolution of customer issues • Overseeing merchants invoices, book keeping and administering rental contracts to a high degree of accuracy

•Technical •office admin • coordinator daily basis on POS/Payments solutions for merchants •Accounts and settlement issues

•Excellent Phone Manner, answer inbound calls and respond to email enquiries •High attention to detail • Team player •Strong customer service and communication skills (verbal and written) •Self-directed and motivated with an innovative approach to conflict or issue resolution •Striving to achieve individual and team SLA's •Record customer information on CRM systems •Liaise with internal and external stakeholders in a professional manner •Assisting customers and helping resolve general queries •Provide internal customer service to the sales team

Face to Face client services; enquiries; manage client's account.