1. Greeted customers and clients to create welcoming atmosphere. 2. Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude. 3. Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust. 4. Assisted team with operational policies and procedures to drive services. 5. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 6. Provided primary customer support to internal and external customers. 7. Answered customer telephone calls promptly to avoid on-hold wait times. 8. Offered advice and assistance to customers, paying attention to special needs or wants. 9. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. 10. Investigated and resolved customer inquiries and complaints quickly. 11. Exhibited high energy and professionalism when dealing with clients and staff. 12. Clarified customer issues and determined root cause of problems to resolve product or service complaints. 13. Handled customer inquiries and suggestions courteously and professionally.