Avatar of Nguyễn Thanh Bảo Châu.
Nguyễn Thanh Bảo Châu
Sale Online and Customer Service @ K CLOSET
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Nguyễn Thanh Bảo Châu

Sale Online and Customer Service @ K CLOSET
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K CLOSET
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Ton Duc Thang University

专业背景

  • 目前状态
    就职中
  • 专业
    销售顾问
    客服顾问
  • 产业
    时尚
  • 工作年资
    4 到 6 年 (小於 1 年相关工作经验)
  • 管理经历
    我有管理 5~10 人的经验
  • 技能
    Microsoft Office
    Photoshop
    Canva
  • 语言能力
    Vietnamese
    母语或双语
    English
    进阶
  • 最高学历
    大学

求职偏好

  • 目前状态
  • 预期工作模式
    全职
    暂不考虑远端工作
  • 希望获得的职位
    Associate
  • 期望的工作地点
  • 接案服务

工作经验

Sale Online and Customer Service

K CLOSET
全职
2023年8月 - 现在
Thành phố Hồ Chí Minh, Việt Nam
Respond to customer inquiries and provide information about products/services via phone, email, and live chat. Handle Complaints: Address and resolve customer complaints in a timely and efficient manner. Received and processed orders, ensuring accurate information. Coordinated with shipping partners to ensure timely delivery. Monitored and updated order statuses, resolving any shipping issues. Advised customers on products and assisted them in completing the purchase process.

Store Manager

2021年12月 - 2023年6月
1 年 7 个月
Thành phố Hồ Chí Minh, Việt Nam
Manage and monitor sales activities and track sales performance. Responsible for training and managing personnel at the store. Maintain and manage warehouse inventory in compliance with company regulations, and monitor daily import/export operations at the store. Implement new content and policies to employees Support other tasks as required by the store.

Personal Customer Relations

2021年5月 - 2021年12月
8 个月
Thành phố Hồ Chí Minh, Việt Nam
Provide consultation and assistance to new clients in credit card registration Offer guidance on the activation and utilization of credit cards for old customers. Assist customers in completing and organizing loan documentation.

Sale Assistant

2019年11月 - 2021年12月
2 年 2 个月
Thành phố Hồ Chí Minh, Việt Nam
Provide sales consultancy by introducing customers to various programs, products, and policies. Ensure proactive monitoring, support, and customer care throughout the pre- and post-sales stages, adhering to the brand's processes, services, and culture. Regularly manage inventory and maintain goods in compliance with company regulations. Reconciling and reporting mid-day/end-of-day revenue for each shift.

学历

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其他
Finance and Banking
2017 - 2023

资格认证

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International English Language Testing System (IELTS)

IELTS IDP Official
2025年3月 到期
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Microsoft Office Specialist (MOS)

Microsoft
发照日期 2018年8月
永久有效

职场能力评价