Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers

Directly resolve customer-related issues. Meet and consult with customers Build commercial cooperation contracts based on customers' needs. Follow production status and goods delivery status to make sure they are on time and accurately Identifying and developing new client relationships in a competitive environment Support to inform price and send quotation to customers Compare, and follow outstanding debts to customers