Working with stakeholders to gather requirements and feedback on projects Communicating project status to stakeholders and team members throughout the course of a project Working with developers to ensure that requirements can be translated into functional prototypes or finished products Conducting research to identify new technologies or industry trends that could impact the company’s offerings Participating in regular meetings with stakeholders to update them on progress and address concerns Working with designers and developers to create mockups of new features or design changes Coordinating with marketing teams to identify potential customers for new products or services Helping to define project objectives, goals, and deliverables with other team members such as project managers or marketing specialists Managing change requests from customers or external factors such as new regulations or technology advances

Product Owner : Portfolio Management May 2017 - March 2019 1 year 11 months South Africa

to take ownership from the Product Team perspective for the problem resolution case management of all support desk and pre-production implementation project issue escalations. Perform the role of case manager for Wealth Support Desk escalations and feedback to support desk. Co-ordination of communication on OSC items between Deployment, Product and Account Managers Co-ordination of communication of project items in implementation and configuration phase not recorded in GTA between client, Account Managers and Product. Co-ordination of release notes notices and training internally and externally.

Providing first line support to customers via telephone/email/client portal for the range of products. Diagnose of customer issues. Report and track faults detected by customers. Keeping customers up to date all the time adhering to the SLA. Escalating to Tier 2 and 3. Online remote installations of the product. Performing conversions and database merges Performing imports of data from one product to another CSV imports

Kwa-Zulu Natal, Durban Providing support for the Digital Pen and Paper technology Design and enablement of digital forms Software Testing Training of the digital Pen and Paper technology to clients Call out Support assistance Form Design Liaising with clients Project Management Extensive usage of SQL Assisting with Stock takes

Web Designing Database deployment Technical - Repair, upgrading and installing of new and old PC's, software Sales - Selling of PC's, laptops and PC Components Office Admin taking calls, booking appointments Software Testing

Technical - Repair, upgrading and installing of new and old PC's, software Sales - Selling of PC's, laptops and PC Components Microsoft Windows Support Networking Supporting Windows server Supporting SQL server Oversaw general customer related complaints and queries. Oversaw the technical department Ordered stock Booking in of stock Carrying out a monthly stock take Call out Technician Has a full knowledge base of the point of sale system (Fincon) Liaison with clients and suppliers.