- Managed inquiries from 120 clients through phone, email, and live chats using CRM softwares (Hubspot, Zendesk). - Efficiently resolved 95% of client complaints and issues. - Delivered comprehensive information on products and services to clients. - Accurately documented 100% of client interactions and transactions. - Provided the sales team with innovative concepts and industry trends, contributing to a 20% increase in client engagement. - Escalated 10% of complex issues and tickets to higher-level support when necessary. - Consistently maintained a 98% client satisfaction rate. - Collected and utilized clients feedback to achieve a 15% improvement in products and services.