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Olivia Ikeje
Customer Support Specialist
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Olivia Ikeje

Customer Support Specialist
Dedicated Customer Support Specialist with 5 years of experience, committed to delivering exceptional service and solutions. Providing maximum support and maximum satisfaction to your business clients.
Cakeswalkin'tall
Federal Polytechnic Ado Ekiti, Nigeria.
Anambra State, Nigeria
ナイジェリア

Featured Resume

Uploaded on 6月 23日 2024

Professional Background

  • 現在の状況
    無職
  • Profession
    Customer Service Manager
    CRM Specialist
    Customer Service / Support
  • Fields
    消費財
    食品工芸
    食品サービス
  • 職務経験
    4〜6年 (4〜6年関連の実務経験)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Microsoft Office
    Excel
    Google Drive
    Communication
    CRM Software
    CRM Integration
  • Languages
    English
    流暢
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    フルタイム
    リモートワークに興味あり
  • Desired positions
    Customer Support
  • 希望の勤務地
  • Freelance

Work Experience

Customer Support/ Service Representative

Cakeswalkin'tall
フルタイム
2月 2018 - 12月 2022
4 yrs 11 mos
- Managed inquiries from 120 clients through phone, email, and live chats using CRM softwares (Hubspot, Zendesk). - Efficiently resolved 95% of client complaints and issues. - Delivered comprehensive information on products and services to clients. - Accurately documented 100% of client interactions and transactions. - Provided the sales team with innovative concepts and industry trends, contributing to a 20% increase in client engagement. - Escalated 10% of complex issues and tickets to higher-level support when necessary. - Consistently maintained a 98% client satisfaction rate. - Collected and utilized clients feedback to achieve a 15% improvement in products and services.

Education

High School Diploma
Food Science and Technology
2013 - 2015

Licenses & Certifications

Time Management

Udemy
Issued 6月 2024
No Expiration Date

Professional Diploma in CRM Platform Management

Udemy
Issued 6月 2024
No Expiration Date

On Demand IT Skills

Digital Witch Community
Issued 4月 2024
No Expiration Date