Avatar of Olivia Ikeje.
Olivia Ikeje
Customer Support Specialist
Profile
Reputation Credits0

Posts
0Connections
列印
Avatar of the user.

Olivia Ikeje

Customer Support Specialist
Dedicated Customer Support Specialist with 5 years of experience, committed to delivering exceptional service and solutions. Providing maximum support and maximum satisfaction to your business clients.
Cakeswalkin'tall
Federal Polytechnic Ado Ekiti, Nigeria.
Anambra State, Nigeria
尼日利亚

精选履历

上传于 2024年6月23日

专业背景

  • 目前状态
    待业中
  • 专业
    客服经理
    客服专员
    客户支援专员
  • 产业
    消费品
    食品工艺
    餐饮服务
  • 工作年资
    4 到 6 年 (4 到 6 年相关工作经验)
  • 管理经历
    我有管理 10~15 人的经验
  • 技能
    Microsoft Office
    Excel
    Google Drive
    Communication
    CRM Software
    CRM Integration
  • 语言能力
    English
    进阶
  • 最高学历
    高中职

求职偏好

  • 目前状态
  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Customer Support
  • 期望的工作地点
  • 接案服务

工作经验

Customer Support/ Service Representative

2018年2月 - 2022年12月
4 年 11 个月
- Managed inquiries from 120 clients through phone, email, and live chats using CRM softwares (Hubspot, Zendesk). - Efficiently resolved 95% of client complaints and issues. - Delivered comprehensive information on products and services to clients. - Accurately documented 100% of client interactions and transactions. - Provided the sales team with innovative concepts and industry trends, contributing to a 20% increase in client engagement. - Escalated 10% of complex issues and tickets to higher-level support when necessary. - Consistently maintained a 98% client satisfaction rate. - Collected and utilized clients feedback to achieve a 15% improvement in products and services.

学历

高中文凭
Food Science and Technology
2013 - 2015

资格认证

Time Management

Udemy
发照日期 2024年6月
永久有效

Professional Diploma in CRM Platform Management

Udemy
发照日期 2024年6月
永久有效

On Demand IT Skills

Digital Witch Community
发照日期 2024年4月
永久有效

职场能力评价