Results-driven IT professional with 5+ years of progressive experience spanning IT support and network operations, backed by a Bachelor's degree in Informatics Engineering. Demonstrated ability to maintain 99%+ network uptime, manage SLAdriven incident resolution, and deliver reliable end-user technical support in fast-paced production environments. Certified MikroTik Routing Engineer with strong expertise in monitoring tools (Zabbix, PRTG, The Dude), Linux CLI, and TCP/IP networking. A proactive team player with sharp analytical skills, committed to delivering high-quality IT service and continuous operational improvement.