• Handle inbound and outbound calls. • Drive customer satisfaction through calls and email. • Troubleshoot issues that are technical in nature; including hardware, software and networking. • Assist customers with accounting related issues; research and provide resolution to questions and problems.

• Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas. • Monitored facilities for signs of suspicious or criminal activity. • Identified and documented unauthorized actions by individuals. • Updated daily logs and produced reports outlining surveillance activities.

• Handled inbound customer service messages. • Booked, rebooked, and changed customer flight information. • Relayed information to other departments for further handling of the case and provided the said information back to the customer.

• Handled inbound and outbound customer service calls. • Processed inbound sales calls. • Took inbound or placed outbound collections calls. • Answered technical support inquiries via incoming calls. • Demonstrated excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues. • Performs other duties as assigned.

• Successfully educated customers on inquiries and other product information. • Efficiently handled issues and complaints in a courteous and professional manner. • Simultaneously multi-tasked to access multiple data sources. • Probed customers' problems and inquiries effectively to solve them accordingly. • Excellently communicated through personalized interaction. • Fluently explained and delivered positive scripting. • Exhibited active listening. • Had good conversational skills and avoided dead air. • Had good problem-solving, proper judgment and analytical skills. • Had keen attention to detail to accordingly assist customers.