- Finalized new projects and get MS approved in one month to meet customer’s exhibition needs, then transferred to mass production. - Led the internal communication and successfully increased 25% capacity to handle customer’s needs. - Managed customer complaints and led internal QCA procedures to identify root causes and finalize compensation processes.

- Identified root causes and implemented corrective action plans to increase HOT (Handover On Time) from 80% to 90%, achieving global KPI. - Led internal and external communications, successfully reducing LT (Lead Time) from 90 to 30 days. - Acted as PSV (Production Stock Visibility) project relay, achieving a 90% onboard rate within one year (starting from 0%). - Led the CBD (Cost Breakdown) project to acquire detailed BOM (Bill of Materials) costs from suppliers for future price negotiations and new product development evaluations for internal RD teams. - Oversaw order statuses and led the communication with suppliers for Delay Reason Analysis to provide buyers with clearer insights. - Conducted supply chain assessments, improving supplier efficiency from Level E to Level C (Regular supplier standard) through corrective action plans. - Led major QCA (Quality Complaints Analysis) communications, securing a mutual agreement for six months of monthly compensation totaling €460K from suppliers.

- Negotiated yearly allocation volume and potential new site orders with customers, securing 200 tons new site’s orders through internal communication and price adjustments. - Led new project development between internal RD teams and customers, ensuring project progress and converting to 20 tons in monthly orders. - Directed major QCA processes and negotiated compensation amounts with customers, reducing from €3.4M to €3.1M. - Conducted quarterly customer visits to foster relationships, oversee ongoing projects, and address supply chain issues.

- Developing potential customers in the market to increase company revenue. - Facilitating cross-department communication to address customers' evolving shipping requirements. - Negotiating price and payment terms with customers in collaboration with the finance team. - Cultivating and maintaining relationships with customers to ensure consistent shipping requirements fulfillment, while also liaising with shipping lines to secure vessel space and manage emergency needs. - Assisting team members in communicating with the management team to address special requests from potential customers and secure new shipping orders.