• Acted as the primary quality management liaison during the customer project phase and pre-mass production, ensuring smooth communication between internal teams and customers. • Collaborated with Sales and PM to deliver tailored IIS during the RFQ phase, aligning product offerings with customer requirements. • Managed the APQP and PPAP process, ensuring timely submission of relevant documentation and data for mass production readiness. • Led PPAP audits with customers, ensuring smooth product ramp-up and seamless mass production transition. • Tracked and monitored new product verification progress, resolving issues promptly to ensure compliance with project timelines. • Supported the onboarding of new customers, providing key reports and documentation to facilitate smooth integration. • Provided real-time translation during annual customer audits, ensuring clear communication and fostering strong relationships. • Prepared and uploaded CAS/IIS documents on time, enabling swift customer sign-offs and minimizing delays. • Managed CQS pre-mass production, ensuring customer feedback was addressed within 24 hours, enhancing customer satisfaction. • Reviewed, organized, and translated factory reports, ensuring timely and accurate feedback to customers. • Handled RMA requests, facilitating root cause analysis and collaborating with the responsible parties to resolve issues promptly. • Coordinated transition verification plans, ensuring smooth handovers between teams and customers. • Led VAVE initiatives, ensuring verification plans were executed on time, contributing to cost savings and efficiency improvements.

• Familiar with ERP System. • Arrange R&D schedule and update all stakeholder in regular meeting to ensure smooth progression on new products. • Liaise with customer for new models’ requirement and work with R&D team to delivery services that can fulfill customers’ expectations. • Implement root cause analyzing and troubleshooting skill on solving product quality related issues to achieve product reliability. • Coordinate on artwork confirmation with customer. • Negotiate with supplier on part purchasing and follow promptly on PO status for artwork. • Prepare shipping document and collaborate on arranging shipment schedule to facilitate on shipping progress. • Regularly update shipping schedule and documents for custom team to avoid any potential obstacle during custom clearance.

• Understand customer requirement and provide technical support to fulfill customer’s satisfaction. • Study on the reliability issue from customer by simulating issue in lab and provide the most cost-effective solution to customer promptly • Prepare SOP and training material on Software Update of Robotic Arm to customers • Assist Sales team while promoting product and giving feedback on new business expansion.

• Understand Hyena e-Bike System, and assemble different sample bike according to requirements from customers • Provide feedback to relevant departments for discussion and debugging. • Arrange sample bike test for final Firmware Version • Involve in international assembly schedule as the oversea assembly factory in charge contact. • Handle for RMA from assembly factory and assist the quality management department to verify the function of product. • Provide product system training and lead colleagues understanding the product function.

• Responsible on furniture and heater product from Vietnam and Malaysia factory and coordinated product delivery to customers from factories to ensure a smooth transition process. • Skilled in the furniture and heater product manufacturing process, able to identify and source of product quality issue. • Performed furniture cost analysis and it was used as a basis for negotiation of best price with factories for customer. • Preparing presentation materials and data collection to meeting with customer from USA for review product quality to ensure better quality. • Be a coordinator between factory and customer to ensure the detail of product. • Utilize ERP system to place order. • Product supervision at the factory during business trips and production reports with bosses and business returns daily product progress. • Development new product and improving the process to meet company new business progress. • Confirm the product progress and quality with QC at the factory to smoothy delivery time, prevent delivery delay. • Assist the factory to design and study how to install frameless fireplace to reduce sample production time to customer.