Provide multilingual (English & Mandarin) account & billing support for AWS Enterprise customers. Troubleshoot AWS customer's billing & account issues as well as basic technical issues, leveraging product knowledge in AWS console features such as Cost Explorer, Billing Console, Cost and Usage Report, Organizations, and AWS service offerings including Reserved Instances & Savings Plans. Make judgement calls and handle processes for customer’s billing adjustment requests.

As a Marketing Strategist at CakeResume, my work scope is to manage, supervise and plan out activities happening in our different marketing functions (Content, Social Media, Performance, Campaigns, KOL, and Partnerships) to ensure that the marketing team is working towards the same goal. At the same time, the team and I also work on marketing strategies together with our Product and BizDev team to grow our audience base in Indonesia.

Self-manufactured, self-designed Batik culottes/wrap pants. Based in Jakarta, Indonesia.

Manage and execute social media content on various social media platforms to increase brand awareness and exposure. Brainstorm & execute various marketing campaigns and collaborate with KOLs.

Teach English to students ranging from elementary schools students to adult working professionals.

Utilize various marketing strategies to grow global markets.

Translated & proofread Traditional Mandarin subtitles into English for 9 videos of online Statistics course material while following the institution's SOP and guidelines. Ensured that translated subtitles are natural and able to deliver lesson content accurately with correct use of jargons.

Interpreted the teacher's instructions (in Mandarin) for 6 Indonesian high school students in a Beginner level Mandarin online class. Wrote daily lesson reports in Mandarin. Edited lesson recording according to the institution's provided guidelines. Brainstormed ideas for lesson content. Bridged communication between the teacher and students cross-languages (Mandarin-Indonesian).

Making drafts, meeting materials for presentation of projects to clients. Actively involved in a tender project for Sumba's Komodo International Airport expansion project.

Teach English to students ranging from 3 to 15 years old, in full English and bilingual (Mandarin-English) classes.

Handle customers' services (receiving customer orders and handing customers requests and/or questions), take records of customers' orders (including shipping details and product details), as well as pack and ship products to customers. Have a deep understanding and knowledge of the products and be involved in product photography and graphic design for marketing content uses.