Helpdesk Support L2 BIFAST at Bank Indonesia • Handle Operation CI HUB, CI Conn (Participant Bank) and CI Portal Issues • Detect possible service interruptions to CI Conn and anticipate potential problems • Root cause analysis from Log and find error code • Queries to validate transaction using Oracle DB • Operate and monitoring Server RHEL Linux Red Hat Server • Coordinate with Principal of Product • ITSM using BMC Remedy • Making Health Check Documentation and Preventive Maintenance Documentation on several servers, Production and Dev • Monitoring of specific transactional flows using Grafana and Elastic • Online solving with CI Conn • Coordinate minor configuration changes that must be performed by CI Conn • Prepare Sharepoint to share Log • Coordinate with dev team about configuration changes and test result in CI HUB • Patching in CI HUB • Working with Team and Shifting • Became a resource person to provide technical and business-related knowledge to CI Conn to introduce and help resolve customer queries

Helpdesk Support L2 BIFAST at Bank Indonesia • Handle Operation CI HUB, CI Conn (Participant Bank) and CI Portal Issues • Detect possible service interruptions to CI Conn and anticipate potential problems • Root cause analysis from Log and find error code • Queries to validate transaction using Oracle DB • Operate and monitoring Server RHEL Linux Red Hat Server • Coordinate with Principal of Product • Monitoring of specific transactional flows • Online solving with CI Conn • Coordinate minor configuration changes that must be performed by CI Conn • ITSM using BMC Remedy • Patching in CI HUB • Working with Team and Shifting

IT Support at Head Office • Maintenance Hardware, Software and Network • Collect data attandance from Warehouse and Head Office • Implement SAP B1 • Create report with Crystal Report • Visit to Warehouse • Operate and Monitoring Microsoft Server and Linux Server CentOS and ClearOS

Computer Lab Assistant at Polytechnics LP3i Jakarta, Depok • Maintenance Hardware, Software and Network • Create report with Microsoft Excel every month • Assist lecturer and prepare computer lab Create final project about inventory computer lab web based Using wordpress and mastering SEO