• Ensured timely delivery of the global reporting deck to the client every month.
• Delivered various reports, including catalog and contract reports, ABC analysis, and purchase requisition reports, to both internal teams and the client.
• Provided guidance and direction to the team to achieve targets and address potential problems.
• Trained team members to maintain service delivery with minimal turnaround time and prioritize work.
• Conducted root cause analysis, handled escalations, and served as backup for the manager.
• Managed all reporting activities on a daily, weekly, and monthly basis.
• Maintained process documents and monitored delivery quality.
• Created a motivating climate for team members to achieve their best results.
• Processed purchase requisitions for multiple commodities, ensuring smooth flow of goods and services across countries and geographies.
• Interacted with clients and suppliers to understand requirements and process orders/invoices promptly.
• Provided training to new employees on the end-to-end purchase-to-pay process using Ariba.
• Transitioned the reporting process from a different delivery center to Bangalore.
• Managed purchase requisition processing for multiple countries and geographies, ensuring smooth flow of goods and services.