Basic Summary : • Monitoring Customer Devices Private Cloud (VMware VsPhere, PRTG NMS, Prism Nutanix) • Install, Clone, Replicate, Create Virtual Machines and manage physical and virtual servers on Vsphere and Prism as well as migrate hosts and datastores if necessary. • Perform Analyst Monitoring and report activity log reports for device events. • Perform routine server maintenance tasks, including patching,updates, and system health checks. • Create & Closed tickets, as well as monitoring incident and request tickets. • Create daily and monthly reports as well as Handovers related to Requests or Incidents.

Basic Summary : • Assisted end-users with conference room equipment setup and operation. • Installed and configured operating systems and applications. • Contributed to the development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems. • Offered assistance in implementing and developing training programs. • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations. • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction. • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions. • Generated reports to track performance and analyze trends. • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches. • Optimized PC performance through regular updates, patches, and system upgrades. • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies. • Researched and identified solutions to technical problems. • Monitored systems in operation and quickly troubleshot errors • Diagnosed and troubleshot hardware, software and network issues. • Configured hardware, devices, and software to set up work stations for employees. • Tested new software and hardware prior to deployment. • Streamlined IT support processes for quicker response times and improved user satisfaction. • Developed and implemented preventive maintenance procedures. • Monitored system performance to identify potential issues. • Configured and tested new software and hardware. • Maintained support policies and methods of support delivery to provide technically accurate solutions to users.

Basic Summary : • Met with team personnel to share details of discovered issues and recurrent custom complaints. • Diagnosed and troubleshot hardware, software and network issues. • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment. • Researched new tactics to better hone responses and shorten remediation times. • Responded to customer inquiries and provided technical assistance over phone and in person. • Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations. • Offered assistance in implementing and developing training programs. • Installed, configured and maintained computer systems and network connections. • Traveled with sales engineers on customer site visits to respond to specific technical questions. • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. • Mentored junior members of the team on best practices in issue resolution techniques. • Performed root cause analysis of reported issues to enact corrections.