Opening the front door for guests, direct them to the receptionist desk Escorted the guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, air condition, etc) If any equipment is not working properly, report this to the maintenance department so that it can be repaired Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone. Give guests information about directions, the hotel, hotel area and local tourist attractions, etc. When guests have checked out offer assistance with luggage (store it or carry to the vehicle) Giving directions to places of interest, sightseeings, shopping areas Ensure that each piece of luggage stored has an luggage tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag Delivers all guest messages/faxes/letters/parcels to the guest rooms Loading and unloading luggage from/to the vehicles Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses) Provide car valet service: drive the guests’ cars to and back from the Hotel’s designated outsourced garage Maintain good relationship with all the departments of the hotel Follow all health & safety policies Implement, maintain and continue to improve departmental policies, procedures and service standards Carry out any other duties requested by Front Desk Agents or Front Office Manager Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance) Attend all meetings and trainings assigned by the Front Office Manager

Verify required documents, i.e., evaluating a new potential client. Assess client risk. Analyse market trends and monitor customer accounts. Review policies and procedures. Write suspicious activity reports (SARs) and give feedback.

Greet and welcome visitors to premises Check identification and direct visitors to correct destination Assist visitors with luggage Ensure security of doors and entryways Maintain records of visitors Provide general information about the premises and its services

Change bed linen and make beds Replace used towels Sweep and mop floors Vacuum carpets Dust furniture Replenish bath care products (e.g. soap and shampoo) Restock beverages and food items in the mini-bar Clean public areas, like corridors Report any technical issues and maintenance needs Address guests’ queries (e.g. on additional services) Help guests retrieve lost items Ensure all assigned rooms are clean and tidy by the end of the shift Follow hotel security guidelines