<專案管理> ・蒐集並分析客戶及使用者需求，制定相關需求文件，將開發需求傳達給工程師並監督其執行 ・對內、外跨部門溝通協調，訂定專案範疇及時程，協助監控專案進度 ・風險評估與規劃應變方案，議題快速追蹤與解決 ・協助系統資料整合、系統測試、上線時程及版本控管，確保專案品質及完成驗收 <系統管理> - 系統專案負責人，包含公司資料庫系統、客戶訂單系統、客服電話系統、電銷電話系統 ・協助系統資料整合、測試及上線 ・問題回報、除錯與功能優化、路徑設計規劃與協助後台建置，各項資料維護及更新 ・系統新項目設定規劃與上線推動，風險管理、掌控品質與進度，危機應變及後續績效追蹤 <行政管理> ・訂定與優化營運流程、風險評估與規劃 ・分析預測公司未來業績走勢及業務配給、業務開發及管理 ・稽核業務獎金發放規則與設定、核對業務部門之財務出帳報表 ・製作各類報表，跨部門數據分析與整合 ・跨部門溝通與協調、總公司資訊消息整合及佈達 ・公司資產管理及軟硬體設備維護更新與採購、財務管理及成本控管 ・人員招募面試，培訓、管理與團隊建立，協助客服及電銷團隊成長 (由1人至15人) ・優化員工福利制度 <客服 & 電銷部門管理> ・管理部門、訂定與優化流程、制定客服及電銷話術、通話品質管理 ・客服及電銷人員培訓與管理、設計與安排客服及電銷技能教育訓練及監督 ・追蹤客戶業務訂單進度，訂單問題回報、修正與除錯，製作相關報表 ・維繫顧客關係，處理客戶客訴案件及後續追蹤 ・制定獎金制度、定期監控及追蹤團隊績效評量 (KPI) ・追蹤與修復客戶訂單資料，有效提升除錯率及銷售業績 Project Management: ・Gather and analyze customer and user requirements, formulate related requirement documents, communicate development needs to engineers, and supervise their execution. ・Coordinate and communicate across internal and external departments, define project scope and schedule, assist in monitoring project progress. ・Risk assessment, planning contingency plans, and quick resolution of issues. ・Assist in system data integration, system testing, deployment schedule, and version control to ensure project quality and completion acceptance. System Management: ・Lead system projects including company database systems, customer order systems, customer service phone systems, and telesales phone systems. ・Assist in system data integration, testing, and deployment. ・Issue reporting, debugging, and functionality optimization, path design planning, and assistance in backend setup, data maintenance, and updates. ・Plan and implement new system projects, manage risks, control quality and progress, crisis management, and subsequent performance tracking. Administrative Management: ・Develop and optimize operational processes, conduct risk assessments, and planning. ・Analyze and forecast company's future performance trends, business allocation, business development, and management. ・Audit business bonus distribution rules and settings, verify financial accounting reports from business departments. ・Prepare various reports, conduct cross-departmental data analysis and integration. ・Coordinate and communicate across departments, integrate and disseminate corporate information and messages. ・Manage company assets, update and procure hardware and software equipment, financial management, and cost control. ・Recruit, interview, train, manage, and build teams, assist in the growth of customer service and telesales teams (from 1 to 15 members). ・Optimize employee welfare systems. Customer Service & Telesales Department Management: ・Manage departments, develop and optimize processes, formulate customer service and telesales scripts, manage call quality. ・Train and manage customer service and telesales personnel, design and schedule customer service and telesales skills education, training, and supervision. ・Track customer business order progress, report order issues, correct and debug, and prepare related reports. ・Maintain customer relationships, handle customer complaint cases and subsequent follow-up. ・Regularly monitor and track team performance metrics (KPIs). ・Track and rectify customer order data to effectively improve debugging rates and sales performance.

・顧客服務、飲料調製及品質控制 ・客服人員技能培訓、教育訓練及監督 ・追蹤業務訂單進度，訂單問題回報 ・維繫顧客關係，處理客戶客訴案件 ・分析預測公司未來業績走勢及業務配給、人力成本控制 ・業績與管理報表填寫