- Cleaned, validated, and managed customer data to ensure accuracy and consistency for operational reporting and decision-making. - Handled a high volume of customer inquiries and complaints professionally, enhancing service quality by systematically tracking issues and analyzing resolutions. - Supported micro banking product development and monitoring for SMEs and micro customers by maintaining accurate documentation to assist in performance evaluation and decision-making - Administered data input processes and ASABRI registration, maintaining accurate records for over 10 entries and ensuring 100% compliance with internal data standards.

- Conducted field surveys and collected data related to urban development activities in the Kayutangan Heritage area. - Analyzed and visualized passenger data from the MACITO public transportation system to support operational reporting and service performance evaluation. - Calculated budget realization and evaluated government work plans to assess program performance and recommend improvements. - Assisted in drafting and reviewing official performance agreement documents for 2024 in collaboration with planning units. - Collaborated with internal departments to ensure data accuracy and consistency in reporting processes.