As a Tour Leader, I create memorable and educational experiences for travelers who want to explore new destinations and cultures. I have over four years of customer service and catering expertise, which I apply to ensure the satisfaction and comfort of my clients. I am passionate about developing relationships, cultivating partnerships, and growing businesses in the travel and hospitality industry. Before becoming a Tour Leader, I was a Customer Service & Catering Director at Chick-fil-A-Franchise, where I managed inbound and outbound calls, developed maintenance and cleaning protocols, recruited, hired, and trained staff, and increased customer usage of the company app. I also have experience as a General Manager at J.P. Licks Homemade Ice Cream Cafe, where I directed staff, maintained quality standards, and built sales forecasts, and labor schedules. I have a Bachelor of Arts in Communication Arts and a Bachelor of Business Administration, as well as a certification in Giving Your Elevator Pitch. I am skilled in new business development, marketing communications, and social networking.