- Handle customer - Create weekly, monthly report - Acquisition new customer - Handle and retention VIP customer Prodia ( PCC ) - Maintance relation with Prodia’s Partner

- Handle ticket report form CS within SLA 6 Hours - Flooring operations - Lead Briefing for any update & refreshment knowledge - Takeover and handle hard complain - Create weekly report - Handling bill office - Compile & Report attendance all CS - Monitoring target OKRS CS & Team - Follow up anomaly case to related team - check and request office supplies - Coaching CS - Tandem & train newbie - Work with customer service manager to ensure proper customer service & issue operations is being delivered - Sell products and services

flooring operations, takeover hard complaint, tandem newbie

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to Team Leader

Offer insurance products with target 25 million/month