- Troubleshooting software and network issues collaborating on the lines of installing and configuring computer systems, diagnosing software defects, application problems, ensuring compliance and safety checks on computer systems. - Support with setting up passwords, accounts and new software roll outs. Providing hardware - Support from diagnosing hardware defects to replacing peripherals to ensure optimal productivity towards their work via live calls, chats, emails and ticketing systems. - Managing several open issues and escalating unresolved issues to senior management and learning how to work around more problems for alternatives that are long term solutions.

- Experience in working as a Virtual Customer Service Associate for NA consumer skills. - Upskilled to the Search & Rescue (S&R) team. - Promoted to an interim SME position to train associates new to the S&R skill.

- Completing high priority, time - sensitive projects. - Detail oriented report creations. - Logging in accurate data on timely basis to report UI errors and functional testing bugs. - High observation skills.