Responsibilities : . Responsible for generating, analyzing, and reporting customer data from 4 enterprise sources such as ServiceNow, HPE OneView Reports, Microsoft Excel, and PowerPoint to prepare Service Review Meeting document. . Proactively monitored customers' servers and maintained customer satisfaction score of 5/5 . Worked closely with 4 cross-functional Engineering and Product teams of Synergy, VMware, Nimble/3PAR, and OneView to resolve product issues, and add enhancements to increase product's functioning capacity. . Was instrumental in maintaining the clients' Synergy servers by providing 99.99% up time, reducing Production outages.