In my role, I conducted daily live sessions on social media, delivering concise and comprehensive knowledge about Civil Servant Candidate, State-Owned Enterprise, and Joint Entrance Selection for State Universities tests. I promoted relevant books and prepared materials independently by creating test-aligned questions or selecting questions from the office tutoring application for live discussion. My work led to increased viewer engagement as I actively interacted with participants during the sessions. I answered questions, provided tips, and fostered a friendly, inclusive environment. Additionally, I facilitated discussions among viewers to share their learning experiences and successful exam strategies, contributing to a supportive online community. To ensure ongoing success, I effectively managed chat and comments during the sessions, maintaining a positive atmosphere. I participated in training and team meetings to enhance my presentation skills, material knowledge, and social media marketing strategies. Regular evaluations of live streaming performance, analysis of viewer data, and identification of content development opportunities were essential for sustaining the project’s relevance and growth.

As a waiter, I was responsible for providing optimal customer service by taking orders, serving food and beverages, and addressing customer inquiries. In this role, I was required to memorize all types of food and drink available, allowing me to provide accurate and prompt information to customers. I also ensured cleanliness and organization in the dining area while collaborating with kitchen staff to ensure timely delivery of orders. In the position of cashier, I efficiently managed transactions, processed payments, and maintained proper cash flow. I accepted payments through QRIS and EDC machines, provided accurate billing information to customers, and resolved any payment discrepancies. Additionally, I ensured the cleanliness and organization of the cash register. After being promoted to barista, I focused on handling customized beverage orders with the primary goal of ensuring customer satisfaction. I conducted weekly stock audits to ensure the availability of ingredients and maintain service quality. After becoming a barista, I was often scheduled to fill in as a waiter or cashier on different days or shifts, demonstrating my flexibility and commitment to supporting the team. In all my roles, I strived to maintain a clean and comfortable environment for customers while collaborating with team members to ensure smooth café operations. I also trained new baristas in beverage-making techniques and managed raw material inventory to ensure stock availability. I built strong relationships with regular customers while professionally addressing any complaints that arose. My commitment to quality service and positive customer experiences significantly contributed to the overall success of the café’s operations.

In my role as an event planning assistant, I assisted in meticulously planning and preparing various events, overseeing all logistics and technical requirements. I collaborated closely with teams and vendors to ensure that all event needs were effectively met. I managed the setup and teardown of event equipment, orchestrating a smooth flow of participants while extending warm welcomes to guests and VIPs. I skillfully addressed technical and logistical challenges during events, prioritizing safety and security to ensure a successful experience for all attendees. After each event, I conducted feedback collection and generated comprehensive post-event reports. These reports informed future improvements and helped refine processes for upcoming events, contributing to the overall success of our event planning initiatives.