⭐️ Remote Collaboration & Information Transparency: • Optimized 99% of remote collaboration workflows, reducing task omission rates to 1% by systematizing task management using a Theme / Project / Task structure. • Standardized project templates and documentation structures, improving team information transparency by ~95%. • Implemented weekly kick-off meetings and annual OKR tracking within a single workspace, enhancing cross-department alignment and execution efficiency. ⭐️ Operating System Design & Efficiency Optimization • Re-engineered finance and administrative workflows (expense reimbursement, payroll, insurance filings), standardized them into SOPs, and reduced administrative workload by ~85%. • Designed and implemented onboarding and account/permission management standards, enabling new hires to integrate into ~80% of team workflows within two weeks. • Built internal Wiki and SOP systems (onboarding, expense processes, internal/external systems), transforming tacit knowledge into scalable, repeatable processes and reducing organizational risk. ⭐️ Internal Training & Cross-functional Collaboration • Led bi-weekly internal training sessions to align teams on business and operational thinking, reducing cross-functional communication friction; ~25% of discussions were converted into approved project proposals. • Supported cross-department initiatives by participating in marketing, brand visual, and content strategy discussions, providing operational and feasibility perspectives to support decision-making and execution.

• Sales Performance: Generated over USD 2,000 in course sales in the first month on Amazing Talker through course package design and conversion-focused communication. • Taught 50+ students across ages, applied differentiated teaching strategies, and designed personalized materials to help students pass English proficiency exams and improve workplace communication.

• Planned product visuals and sales copy to enhance product appeal and conversion. • Independently handled customer inquiries and after-sales support. • Analyzed sales and conversion data to inform product and marketing optimization.

• Student Scale: Taught 50+ students (preschool to elementary level), applying differentiated teaching strategies based on individual learning needs. • Teaching Strategy: Helped students pass national English proficiency exams and improve workplace English communication; designed personalized and diverse teaching materials to target learning gaps and enhance outcomes.

• Managed inbound customer inquiries and satisfaction surveys, collecting frontline user feedback. • Used Excel to log and categorize issues, supporting reporting and process improvement. • Provided administrative assistance and basic customer care support.