During my tenure at Softkshop, my dual role as an Admin and Customer Service representative encompassed a range of responsibilities aimed at delivering exceptional service to KPOP enthusiasts. Some of my key tasks included: ✨Inventory Management: Effectively maintaining and updating the online shop's inventory, ensuring accurate listings and availability of albums, photocards, and KPOP merchandise. ✨Order Processing: Efficiently processing customer orders, coordinating shipments, and ensuring prompt delivery of products while maintaining the highest level of accuracy. ✨Customer Support: Providing timely and courteous responses to customer inquiries, addressing their questions, concerns, and requests related to products, orders, and shipping. ✨Product Knowledge: Developing a deep understanding of KPOP albums, photocards, and merchandise, enabling me to offer insightful recommendations and detailed information to customers. ✨Quality Assurance: Conducting thorough quality checks on products to ensure that items are in pristine condition before being shipped to customers. ✨Payment Handling: Managing payment processing, verifying transactions, and maintaining accurate financial records in compliance with established procedures. ✨Social Media Engagement: Engaging with customers and followers on social media platforms, responding to comments, and actively promoting new arrivals and special offers. ✨Issue Resolution: Proactively identifying and addressing potential issues, and swiftly resolving any concerns raised by customers to ensure a positive shopping experience. ✨Feedback Integration: Collecting and analyzing customer feedback to continuously improve products, services, and overall customer satisfaction. My combined roles as an Admin and Customer Service representative at Softkshop allowed me to foster meaningful connections with KPOP enthusiasts, provide them with top-notch service, and contribute to the growth and success of the online shop.

I have a strong passion for the world of content creation, live streaming, and digital marketing. Over the past three years as a content creator, I have been dedicated to crafting entertaining content and actively participating in various campaigns. Here are some of the key aspects of my role as a content creator: ✨Creative Conceptualization: Developing innovative and engaging content ideas that resonate with the target audience, leveraging my creativity to bring unique concepts to life. ✨Content Production: Producing high-quality videos, live streams, and visuals that capture the essence of the subject matter, ensuring a visually appealing and captivating end product. ✨Audience Engagement: Building and nurturing a dedicated community of followers through active engagement, responding to comments, and fostering meaningful connections. ✨Campaign Collaboration: Collaborating with brands and organizations for influencer marketing campaigns, creating content that aligns with their messaging while maintaining authenticity. ✨Data Analysis: Utilizing data insights to measure content performance, identifying trends, and making data-driven adjustments to enhance content strategy. ✨Live Streaming: Hosting interactive live streams, engaging with viewers in real-time, and creating an immersive experience that encourages participation. ✨Digital Marketing Integration: Seamlessly integrating digital marketing principles into content creation, optimizing reach and engagement through strategic promotion. ✨Continuous Learning: Staying updated with industry trends, exploring new content formats, and refining skills to consistently deliver fresh and appealing content. My journey as a content creator has been incredibly rewarding, allowing me to connect with diverse audiences, contribute to successful campaigns, and immerse myself in the dynamic realm of digital creativity.

✨Brand Management: Successfully managed social media accounts for multiple brands including Specialday Photobooth, Ediya Coffee, and McNulty Korean Drink Pouch. Developed tailored content strategies to cater to the unique audience of each brand. ✨Content Creation: Produced engaging and high-quality content, including graphics, photos, and videos, that effectively communicated brand messages and attracted target audiences. Utilized creative storytelling techniques to enhance brand presence. ✨Campaign Development: Designed and executed marketing campaigns that boosted brand visibility and engagement. Implemented innovative approaches to promote products and services, resulting in increased brand awareness and customer interaction. ✨Analytics & Optimization: Monitored and analyzed social media performance using various analytics tools. Identified trends and insights to optimize content strategies and improve overall engagement metrics. ✨Community Management: Fostered a vibrant and engaged community by responding to comments, messages, and feedback in a timely and professional manner. Built strong relationships with followers to enhance brand loyalty and advocacy. ✨Collaboration: Worked closely with cross-functional teams, including graphic designers, photographers, and marketing specialists, to ensure cohesive and impactful content delivery. Coordinated efforts to align social media activities with broader marketing objectives.

“Kopi Chuseyo" is a KPOP-themed cafe designed as a gathering hub for KPOP enthusiasts. The cafe offers a menu inspired by Korean flavors and features the music videos of their favorite artists playing in the background. During my tenure at Kopi Chuseyo, I held dual roles as a Barista and Content Creator. My responsibilities included: ☕️Barista Excellence: Crafting expertly brewed coffee and beverages, ensuring every cup delivered a delightful experience that matched the cafe's KPOP-themed ambiance. ☕️Customer Engagement: Providing exceptional customer service by warmly welcoming guests, assisting with menu choices, and explaining the KPOP-inspired food and beverage offerings. ☕️Menu Knowledge: Proficiently describing and recommending menu items, translating the essence of Korean flavors into enticing explanations for our customers. ☕️Content Creation: Leveraging my creative talents to produce visually appealing and engaging content, including photos and videos that captured the essence of the cafe's KPOP theme and showcased the delectable menu items. ☕️Social Media Management: Taking an active role in managing the cafe's social media platforms, curating and posting content that resonated with our target audience of KPOP fans. ☕️Promotions and Events: Collaborating with the marketing team to promote special events and promotions through captivating content, contributing to increased foot traffic and customer engagement. ☕️Cafe Ambiance: Contributing to the overall KPOP-themed ambiance by curating playlists and selecting music videos that created an immersive environment for patrons. My dual roles as a Barista and Content Creator allowed me to blend my passion for customer service with creative expression, contributing to the vibrant and unique atmosphere of Kopi Chuseyo.

During my tenure at PT MITRA ASRI PRATAMA, a branch of PT TUNAS RENT, I held various roles within the company, including Employee Administration, Petty Cash Management, Warehouse Staff, and Receptionist. Here are the specific responsibilities I undertook in each role: ⭐️Employee Administration: ✨Maintained accurate employee records, including personal information, attendance, leave, and benefits. ✨Assisted in onboarding new employees, ensuring all necessary documentation was completed. ✨Addressed employee inquiries related to administrative matters and provided timely support. ⭐️Petty Cash Management: ✨Managed petty cash disbursements and reimbursements, maintaining accurate records of transactions. ✨Conducted regular reconciliations to ensure proper accountability and accuracy of petty cash funds. ✨Prepared financial reports detailing petty cash expenditures and presented findings to the finance team. ⭐️Warehouse Staff: ✨Received, inspected, and accurately documented incoming goods, ensuring quality and quantity standards were met. ✨Organized and maintained inventory, conducted periodic stock checks, and assisted in order fulfillment. ⭐️Receptionist: ✨Greeted and welcomed visitors, ensuring a positive and professional first impression of the company. ✨Managed incoming calls and directed them to the appropriate departments or individuals. ✨Handled incoming and outgoing mail, packages, and deliveries, ensuring timely distribution. My multifaceted roles within PT MITRA ASRI PRATAMA allowed me to gain valuable experience in different aspects of the company's operations, from personnel administration to finance, warehouse management, and front desk responsibilities. I took pride in contributing to the overall efficiency and success of the company in these diverse capacities.