As a Customer Service Representative with Affordable Rent to Own, an international company based in Wyoming, USA, I specialize in guiding potential homebuyers through the rent-to-own process. Using the CRM tool Convoso, I efficiently manage outbound calls, verify client information, and assist individuals in accessing and understanding rent-to-own listings. My role involves delivering a positive and informative experience by answering questions, explaining membership terms, and navigating clients through enrollment and verification steps. In addition to providing personalized guidance on understanding financial profiles and offering tips for maximizing listing searches, I consistently met and often exceeded the average monthly lead signup target. This achievement directly contributed to a 4% increase in the organization’s overall sales, reflecting my dedication to client satisfaction and seamless service delivery. My efforts have been instrumental in facilitating smooth transitions toward homeownership, ensuring a high standard of support and results.

As an Administrative Assistant / IT Support, I efficiently managed executive schedules, coordinated high-profile meetings, and handled all correspondence, ensuring timely responses. I streamlined office operations by implementing an electronic filing system, reducing paperwork by 30%. Additionally, I organized company events and facilitated communication between departments, enhancing overall workflow. My proactive approach in maintaining office supplies and managing vendor relations saved the company 15% in operational costs annually. By delivering comprehensive administrative support, I enhanced workplace organization and productivity, earning recognition for exceptional multitasking and problem-solving abilities, including troubleshooting computer hardware and IT software issues.

As a Computer Engineer and Tutor, I designed and tested hardware components, ensuring optimal performance, reliability and security. I improved system efficiency and security by 25% through innovative design and troubleshooting. In my tutoring role, I developed comprehensive curricula and provided hands-on training in hardware and software engineering principles, resulting in a 95% student certification pass rate. My dual expertise in engineering (both hardware & software) and education enabled me to drive technological innovation and mentor the next generation of hardware professionals effectively.

As an Administrative Assistant, I managed schedules, coordinated meetings, handled correspondence, maintained office supplies, and supported staff with administrative tasks. I ensured efficient office operations through diligent organization, communication, and multitasking, contributing to a productive and professional work environment.