Hi, my name is Stephanie. I have over seven years of experience in customer operations within the gaming industry, including team leadership and process management roles. In my previous role as a Customer Service Team Lead, I was responsible for overseeing daily operations, managing team performance, and ensuring service quality. I also worked closely with cross-functional teams to improve workflows and optimize processes. I have strong experience in identifying issues through data analysis and using insights to implement practical improvements, which helped enhance efficiency and overall customer satisfaction. I’m a detail-oriented and organized person, and I enjoy working in fast-paced environments where I can continuously improve systems and support team performance. I’m now looking for an opportunity where I can further apply my operational and analytical skills while continuing to grow professionally.