Extensive usage of MS Excel (Lookup, Pivot table) Implement and analysis data to create daily, weekly, monthly, and quarterly reports Managing the Monthly, Weekly & Daily Report Promoted as Team Leader in 2018 Managing team of seven employee and overseeing the day-to-day operations of the team Project Management for Automation done on various platforms (.NET, PHP) Handling Client requirement basis suggesting automation and coordinating with team to get it close in given timeline Weekly reviews with team where mainly focus on Projects which is critical and close to timeline. Daily connect with each team members to address the challenge if any. Weekly/Monthly Presentation for review with higher leadership.

Analyze data to identify trends, patterns, and areas for improvement. Generate and distribute reports to relevant departments, helping them make informed decisions. Develop and maintain data dashboards and visualization tools for executive-level reporting. Maintain and optimize databases, ensuring data accuracy, integrity, and accessibility. Implement data quality checks and data cleaning procedures to eliminate errors and inconsistencies.

Interact with customers via phone to address inquiries, resolve issues, and provide information about our products or services. Offer solutions and assistance to ensure a positive customer experience and swift problem resolution. Listen to customer concerns and complaints, aiming to resolve issues to their satisfaction.