Teresa Wu is a UX Designer with a strong focus on product support experiences and AI-driven interactions. At Trend Micro, she led the Product Support for Business website redesign, increasing user satisfaction by 31% and reducing support tickets by 17%. She collaborates closely with AI engineers and global teams to refine chatbot interactions and optimize user flows, ensuring seamless support experiences. Passionate about data-informed design and usability, she transforms complex systems into intuitive solutions.