Actively research and identify potential leads through social media, industry events, and databases. Use tools and software to collect and manage leads efficiently. Initiate contact with potential customers via cold calls, emails, and social media. Qualify leads to ensure they fit our products or services. Conduct market research to identify trends and opportunities. Gather information on potential clients and industries to tailor outreach. Build and maintain relationships with potential clients. Engage in conversations to understand clients' needs and pain points. Schedule meetings or demos for the sales team with qualified leads. Ensure a smooth handoff of information to sales representatives. Keep the customer relationship management (CRM) system updated. Track interactions, follow-ups, and progress of leads through the sales funnel.

- Managed virtual reservations and ticketing processes, ensuring accuracy, compliance, and adherence to company policies and procedures. - Utilized virtual systems and software to check in passengers, assign seats, and process boarding passes, optimizing operational efficiency and passenger flow. - Provided virtual support during flight delays, cancellations, and emergencies, prioritizing passenger safety and satisfaction. - Collaborated with virtual team members and departments to coordinate seamless travel experiences for passengers. - Demonstrated proficiency in virtual communication techniques and conflict resolution strategies, de-escalating tense situations and maintaining positive customer relationships. - Received virtual commendations from passengers and colleagues for exceptional service delivery and professionalism.

•Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Answer customer telephone calls promptly to avoid on-hold wait times. •Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Educate customers about billing, payment processing and support policies and procedures. •Develop highly empathetic client relationships and earn reputation for exceeding service standard goals. •Manage over 50 customer calls per day of inbound phone calls from customers who are calling with questions or need assistance with their issues.

• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills.

• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills