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Thairu Faith
customer service representative
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Thairu Faith

customer service representative
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customers’ desires and providing customized solutions to build loyalty
Hodi
International Teacher’s Training College(ITTCC)
Nairobi County, Kenya
ケニア

Professional Background

  • 現在の状況
    無職
  • Profession
    Marketing Operations
    Customer Service Representative
    Customer Service / Support
  • Fields
  • 職務経験
    1〜2年 (1〜2年関連の実務経験)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Microsoft Office
    Word
    Excel
  • Languages
    English
    ビジネスレベル
    Swahili
    ビジネスレベル
  • Highest Level of Education
    Bachelor

Job Search Preferences

  • 現在の状況
  • Desired Job Type
    パートタイム
    リモートワークに興味あり
  • Desired Positions
    CUSTOMER SERVICE REPRESENTATIVE
  • 希望の勤務地
  • Freelance
    パートタイムのフリーランス

Work Experience

Business Development Representative

Hodi
契約
5月 2024 - 現在
Nairobi County, Kenya
Actively research and identify potential leads through social media, industry events, and databases. Use tools and software to collect and manage leads efficiently. Initiate contact with potential customers via cold calls, emails, and social media. Qualify leads to ensure they fit our products or services. Conduct market research to identify trends and opportunities. Gather information on potential clients and industries to tailor outreach. Build and maintain relationships with potential clients. Engage in conversations to understand clients' needs and pain points. Schedule meetings or demos for the sales team with qualified leads. Ensure a smooth handoff of information to sales representatives. Keep the customer relationship management (CRM) system updated. Track interactions, follow-ups, and progress of leads through the sales funnel.

customer care represenative

10月 2023 - 4月 2024
7 mos
Nairobi County, Kenya
- Managed virtual reservations and ticketing processes, ensuring accuracy, compliance, and adherence to company policies and procedures. - Utilized virtual systems and software to check in passengers, assign seats, and process boarding passes, optimizing operational efficiency and passenger flow. - Provided virtual support during flight delays, cancellations, and emergencies, prioritizing passenger safety and satisfaction. - Collaborated with virtual team members and departments to coordinate seamless travel experiences for passengers. - Demonstrated proficiency in virtual communication techniques and conflict resolution strategies, de-escalating tense situations and maintaining positive customer relationships. - Received virtual commendations from passengers and colleagues for exceptional service delivery and professionalism.

Customer Service Representative

11月 2021 - 9月 2023
1 yr 11 mos
Nairobi County, Kenya
•Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Answer customer telephone calls promptly to avoid on-hold wait times. •Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Educate customers about billing, payment processing and support policies and procedures. •Develop highly empathetic client relationships and earn reputation for exceeding service standard goals. •Manage over 50 customer calls per day of inbound phone calls from customers who are calling with questions or need assistance with their issues.

Teacher

Thika Premier schools
フルタイム
1月 2021 - 10月 2021
10 mos
Thika, Nairobi County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills.

Teacher

SAIDIA FURAHA ORGANIZATION
フルタイム
5月 2018 - 2月 2019
10 mos
Kitengela, Kajiado County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills

Education

Non-Degree Program (e.g. Coursera certificate)
Certificate in Early Childhood Education
2017 - 2019
Non-Degree Program (e.g. Coursera certificate)
KCSE-Kenya Certificate of Secondary Education
2011 - 2015
Non-Degree Program (e.g. Coursera certificate)
KCPE-Kenya Certificate of Primary Education
2002 - 2010
詳細
• Effective communication skills i.e English and Kiswahili. • Friendly and professional solving skills and attitude. • Splendid listening and interpersonal skills • Empathy • A team player and effective in high pressure situations. • Able to work under minimum supervision and willing to learn.