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Thairu Faith
customer service representative
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Thairu Faith

customer service representative
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customers’ desires and providing customized solutions to build loyalty
Hodi
International Teacher’s Training College(ITTCC)
Nairobi County, Kenya
Kê-ni-a

Trình độ chuyên môn

  • Tình trạng hiện tại
    Thất nghiệp
  • Nghề nghiệp
    Quản lý Marketing
    Nhân viên dịch vụ khách hàng
    Tư vấn, hỗ trợ dịch vụ khách hàng
  • Lĩnh vực
  • Kinh nghiệm làm việc
    1-2 năm (1-2 năm liên quan)
  • Kinh nghiệm quản lý
    I've had experience in managing 1-5 nhân viên
  • Kỹ năng
    Microsoft Office
    Word
    Excel
  • Ngôn ngữ
    English
    Chuyên nghiệp
    Swahili
    Chuyên nghiệp
  • Trình độ học vấn cao nhất
    Bachelor

Ưu tiên tìm kiếm việc làm

  • Tình trạng hiện tại
  • Hình thức làm việc mong muốn
    Part-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    CUSTOMER SERVICE REPRESENTATIVE
  • Địa điểm làm việc mong muốn
  • Freelance
    Freelancer bán thời gian

Kinh nghiệm làm việc

Business Development Representative

Hodi
Contract
05/2024 - Hiện tại
Nairobi County, Kenya
Actively research and identify potential leads through social media, industry events, and databases. Use tools and software to collect and manage leads efficiently. Initiate contact with potential customers via cold calls, emails, and social media. Qualify leads to ensure they fit our products or services. Conduct market research to identify trends and opportunities. Gather information on potential clients and industries to tailor outreach. Build and maintain relationships with potential clients. Engage in conversations to understand clients' needs and pain points. Schedule meetings or demos for the sales team with qualified leads. Ensure a smooth handoff of information to sales representatives. Keep the customer relationship management (CRM) system updated. Track interactions, follow-ups, and progress of leads through the sales funnel.

customer care represenative

Jetblue Airways
Contract
10/2023 - 04/2024
7 mos
Nairobi County, Kenya
- Managed virtual reservations and ticketing processes, ensuring accuracy, compliance, and adherence to company policies and procedures. - Utilized virtual systems and software to check in passengers, assign seats, and process boarding passes, optimizing operational efficiency and passenger flow. - Provided virtual support during flight delays, cancellations, and emergencies, prioritizing passenger safety and satisfaction. - Collaborated with virtual team members and departments to coordinate seamless travel experiences for passengers. - Demonstrated proficiency in virtual communication techniques and conflict resolution strategies, de-escalating tense situations and maintaining positive customer relationships. - Received virtual commendations from passengers and colleagues for exceptional service delivery and professionalism.

Customer Service Representative

11/2021 - 09/2023
1 yr 11 mos
Nairobi County, Kenya
•Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Answer customer telephone calls promptly to avoid on-hold wait times. •Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Educate customers about billing, payment processing and support policies and procedures. •Develop highly empathetic client relationships and earn reputation for exceeding service standard goals. •Manage over 50 customer calls per day of inbound phone calls from customers who are calling with questions or need assistance with their issues.

Teacher

01/2021 - 10/2021
10 mos
Thika, Nairobi County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills.

Teacher

05/2018 - 02/2019
10 mos
Kitengela, Kajiado County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills

Học vấn

Khóa học không cấp bằng (ví dụ: chứng chỉ Coursera)
Certificate in Early Childhood Education
2017 - 2019
Khóa học không cấp bằng (ví dụ: chứng chỉ Coursera)
KCSE-Kenya Certificate of Secondary Education
2011 - 2015
Khóa học không cấp bằng (ví dụ: chứng chỉ Coursera)
KCPE-Kenya Certificate of Primary Education
2002 - 2010
Mô tả
• Effective communication skills i.e English and Kiswahili. • Friendly and professional solving skills and attitude. • Splendid listening and interpersonal skills • Empathy • A team player and effective in high pressure situations. • Able to work under minimum supervision and willing to learn.