Avatar of Thairu Faith.
Thairu Faith
customer service representative
個人檔案
職場能力評價0

貼文
0個聯絡人
列印
Avatar of the user.

Thairu Faith

customer service representative
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customers’ desires and providing customized solutions to build loyalty
Hodi
International Teacher’s Training College(ITTCC)
Nairobi County, Kenya
肯亞

專業背景

  • 目前狀態
    待業中
  • 專業
    行銷管理
    服務人員
    客戶支援專員
  • 產業
  • 工作年資
    1 到 2 年 (1 到 2 年相關工作經驗)
  • 管理經歷
    我有管理 1~5 人的經驗
  • 技能
    Microsoft Office
    Word
    Excel
  • 語言能力
    English
    專業
    Swahili
    專業
  • 最高學歷
    大學

求職偏好

  • 預期工作模式
    兼職
    對遠端工作有興趣
  • 希望獲得的職位
    CUSTOMER SERVICE REPRESENTATIVE
  • 期望的工作地點
  • 接案服務
    兼職接案者

工作經驗

Business Development Representative

Hodi
約聘
2024年5月 - 現在
Nairobi County, Kenya
Actively research and identify potential leads through social media, industry events, and databases. Use tools and software to collect and manage leads efficiently. Initiate contact with potential customers via cold calls, emails, and social media. Qualify leads to ensure they fit our products or services. Conduct market research to identify trends and opportunities. Gather information on potential clients and industries to tailor outreach. Build and maintain relationships with potential clients. Engage in conversations to understand clients' needs and pain points. Schedule meetings or demos for the sales team with qualified leads. Ensure a smooth handoff of information to sales representatives. Keep the customer relationship management (CRM) system updated. Track interactions, follow-ups, and progress of leads through the sales funnel.

customer care represenative

2023年10月 - 2024年4月
7 個月
Nairobi County, Kenya
- Managed virtual reservations and ticketing processes, ensuring accuracy, compliance, and adherence to company policies and procedures. - Utilized virtual systems and software to check in passengers, assign seats, and process boarding passes, optimizing operational efficiency and passenger flow. - Provided virtual support during flight delays, cancellations, and emergencies, prioritizing passenger safety and satisfaction. - Collaborated with virtual team members and departments to coordinate seamless travel experiences for passengers. - Demonstrated proficiency in virtual communication techniques and conflict resolution strategies, de-escalating tense situations and maintaining positive customer relationships. - Received virtual commendations from passengers and colleagues for exceptional service delivery and professionalism.

Customer Service Representative

2021年11月 - 2023年9月
1 年 11 個月
Nairobi County, Kenya
•Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Answer customer telephone calls promptly to avoid on-hold wait times. •Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Educate customers about billing, payment processing and support policies and procedures. •Develop highly empathetic client relationships and earn reputation for exceeding service standard goals. •Manage over 50 customer calls per day of inbound phone calls from customers who are calling with questions or need assistance with their issues.

Teacher

2021年1月 - 2021年10月
10 個月
Thika, Nairobi County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills.

Teacher

2018年5月 - 2019年2月
10 個月
Kitengela, Kajiado County, Kenya
• Developed a schedule that allowed students to learn, get rest time and unstructured outside play. • Guidance & counseling, coaching and mentoring them. • Being a role model with exemplary behaviors. • Being an external parent/ second parent to the kids. • Supported students to think critically, problem solving and proper communication. • Helped the students to develop motor and social skills

學歷

非學位課程(例如 Coursera 證書)
Certificate in Early Childhood Education
2017 - 2019
非學位課程(例如 Coursera 證書)
KCSE-Kenya Certificate of Secondary Education
2011 - 2015
非學位課程(例如 Coursera 證書)
KCPE-Kenya Certificate of Primary Education
2002 - 2010
簡介
• Effective communication skills i.e English and Kiswahili. • Friendly and professional solving skills and attitude. • Splendid listening and interpersonal skills • Empathy • A team player and effective in high pressure situations. • Able to work under minimum supervision and willing to learn.

職場能力評價