- Teach English and instruct employees at Viettel Group on TOEIC - Support on both academic tasks and paperwork - Design the syllabus for the learning process

- Be responsible for all the learning and teaching processes based on the textbook given for TOEIC and IELTS courses - Arrange and manage all classroom activities from checking attendance to conducting the placement test - Instruct new teachers on the working process, teaching materials - Be the representative and content creator for marketing campaigns on social media (Facebook, Tiktok)

- Design teaching material based on the textbook given for each course - Be responsible for all the learning and teaching processes - Arrange and manage all classroom activities from checking attendance to conducting the test

- Analyze and troubleshoot technical issues reported from global learners (via CRM) - Research and identify solutions, provide prompt and accurate feedback to learners - Guide users through a series of actions via email or chat, to ensure that all their problems have been resolved - Report any unresolved issues to the person in charge of the Product or Engineering team accordingly (experience using JIRA) - Ensure all issues are properly logged - Collect learners' feedback, propose initiatives for continuous improvement of the agent support process, and provide useful insights for product development - Prepare accurate and timely reports regarding customer complaints/ bug reports/ content errors and take appropriate action.

- Be responsible for teaching Japanese to college students (N5-4-3) - Organizing activities about Japanese culture/ language to enable labor exposure to Japanese study practically

- Teach the Japanese and manners for workers who go to Japan to work - Be responsible for doing reports on the learning process of students - Prepare teaching materials and other office work

- Engage in an educational program supporting uneducated children in Bandung, Indonesia - Organize communal activities in public areas to raise awareness about the environment and education