# Project management and Data analysis • Manage all activities from product development to system enhancement to monitor project’s quality and control risk arise • Create the detailed work plan to track tasks progress from both internal and external partners and make adjustment or action plans for delivering goals as timeline expectation • Being the contact point to deal with partners and internal teams as IT/BA/Dev/Risk for new model implementation to increase sales portfolio and satisfy customer requirements • Study cases from others, build the workflow and review UAT test scenarios for new product/ features implementation • Monitor new features and contact with related departments/ Partners for problem- solving if having any issue incurred • Enhance the team workflow to maximize internal resources and project efficiency • Do proposal to get approval from higher levels for new product implementation • Manage and follow the KPI achievement via data dashboard • Do periodical reports to higher levels for business evaluation and enhancement • Analyze requirements from manager to provide ad-hoc reports for business development and decision making • Investigate data issues and in collaboration with BA/Dev for database or system improvement

• Support to create effective campaign ideas/ use cases both from internal/ external data & market scans to increase sales volume and profit in both digital & traditional channels for various products • Plan the sales plan and headcount resources, simulate the profit / loss to estimate the profit return on investment • Submit the proposal on system to get official approval from higher management levels • Implement the project following sales plan, coordinate with other departments to support and commit project timeline • Ensure the regular performance review are carried out to enhance the efficiency of the campaigns/ projects.

• Build the implemental warranty process for Contact Center/Authorized Service Centers/ Dealers and set up onsite training in need to ensure operation efficiency • Keep tracking of system performance by resolving incidents/complaints escalated by Call Centers/ Dealers, other related Departments and take action for future's prevention • Monthly analyze report to evaluate operation performance from related parties, figure out problems and find out root causes for further action plan • Coordinate with IT to develop/improve system and application for better service performance • Study new operation scheme to reduce internal workload and enhance service satisfaction

• Planning and setting targets suitable for my team size in each 6 months and always keeping up the team’s work and provide support to all members as well as adjusting the weekly plan if having issues suddenly occurred • Building the team’s structure based on each member’s resources • Improving the working process by working closely with Data Programmers to create development tools and establish the knowledge base system to make the work more efficiently • Assuring all members meet their own targets in quantity and quality to compete with the other teams in my project in each month. • Contacting directly to customers and managers if having any issue occurred • Maintaining the close relationship between team members • Recruiting and training the newcomers suitable for my team work • Working directly with manager for project’s development in Production and in Human matters