I ensured quality assurance of client deliverables and adherence to protocols, managed the end-to-end billing process, and meticulously prepared tax extension forms for a large number of assignees with a focus on accuracy and compliance. My role involved coordinating with international teams to streamline operations, acting as the primary liaison for effective communication across global accounts, and providing leadership through coaching and support. Additionally, I performed regular reconciliations to maintain service quality, addressed process-specific inquiries, and efficiently managed a substantial portfolio of engagements, delegating tasks to ensure optimal workflow and project success.

As the primary liaison for my engagements, I efficiently managed daily tasks, produced in-depth status reports for internal Tax Team use, and oversaw the database assignee setup and briefing process with diligent follow-ups. Committed to adhering to SLAs and internal protocols, I integrated with the Client Service Delivery teams and developed a thorough understanding of EMS work streams to support various business needs. I kept my Team Lead informed of my progress, independently managed my schedule to achieve annual goals, and provided support through ad-hoc analysis reports using advanced tools like Power BI, Tableau, and MS Office Suite.

As a Sales Team member at Urban Company, I specialized in customer outreach for account recharges and conducted background verifications, ensuring service integrity and enhancing customer engagement.