Feb 2004 - Present
Warszawa, Mazovia, Poland
2004-2006: Analyst at HR dept. - DB consistency, time reports generating, improving general processes
2006-2008: Business Analyst in SAP dept. - business analysis
Business
2008 - 2009: Analyst in internal applications dept - business analysis, project management
2010 - till present: ITIL/ITSM processes consulting,
HP, Atlassian, ServiceNow. Consulting team management. Client ESM / ITSM ServiceNow setup audits and implementation projects..
Client consulting on ESM solutions including (but not limited to):
- IT to Business Alignment Strategy
- Advanced Operating Models
- Service Portfolio Definition
- Operations to Engineering bridging
- Functional CMDB
Client consulting on ServiceNow solutions
Resource management - 40 employees team