Surabaya, East Java, Indonesia
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Provided technical support to customers over the phone and via email.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Performed quality assurance tests on newly developed or modified software applications prior to release.
- Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
- Delivered technical support to clients by offering solutions based on specific problems and concerns.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Installed modules for databases to meet client specifications.