Oversee marketing strategies and customer relationship management to ensure extraordinary customer interactions. Lead wine importation project for restaurant and retail use, managing sourcing, imports, and sales strategies. Develop and execute sales strategies leveraging market insights to drive revenue growth. Collaborate across departments to produce high-quality proposals, marketing materials, and market announcements.

Exceeded sales targets and developed strategic sales plans. Built and maintained strong stakeholder relationships, fostering brand loyalty and ensuring regulatory compliance. Managed and monitored sales practices to support scalable sales processes. Delivered outstanding results through exceptional customer experiences.

Expanded customer base and enhanced brand recognition through strategic thinking and market dynamics understanding. Developed and maintained strong, long-lasting relationships with key accounts. Collaborated with sales teams to identify and grow business opportunities.

Managed hiring, training, menu development, bar management, and events. Prioritized exceptional experiences to foster a loyal customer base and achieve business growth. Successfully handled multiple projects, ensuring timely and quality execution.

Oversaw operations of five branches, analyzing customer needs and providing innovative solutions. Ensured customer retention and drove success by leading high-performing teams. Focused on delivering remarkable results and maintaining brand integrity.

In this position, I undertook a rotation across branches facing customer service challenges for designated periods, diagnosing issues, and implementing comprehensive solutions, from staff training to marketing campaigns.

I earned a reputation for providing personalized wine recommendations, boosting sales and customer satisfaction. I committed to continuous learning and efficient operations, ensuring seamless communication between teams and maintaining exemplary service management.