Manage overall business, property, and working smoothness. Developed and implemented strategies to optimize operational efficiency and maximize profits. Analyzed and evaluated business data to identify opportunities for improvement. Hired and trained new employees, demonstrating the best methods for serving clients and guests. Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates. Create or develop financial activities such as setting room rates, establishing budgets, and allocating funds to departments. Oversaw day-to-day operations of the 45-room hotel with a staff of 10-15 employees. Implemented successful strategies to increase customer satisfaction. Evaluated and promptly resolved lodging facility operational issues. Developed and implemented promotional strategies to increase occupancy. Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets. Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships. Planned and executed marketing activities to improve property brand and increase revenue. Created and managed accurate occupancy forecasts and budgets.

Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation. Reconciled daily sales transactions to balance and log day-to-day revenue. Completed point-of-sale opening and closing procedures. Managed inventory control, cash control, and store opening and closing procedures. Trained and guided team members to maintain high productivity and performance metrics. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Reported issues to higher management with great detail. Implemented business strategies, increasing revenue and effectively targeting new markets. Managed purchasing, sales, marketing, and customer account operations efficiently. Negotiated prices and services with customers and vendors to decrease expenses and increase profit. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Supervised Customers, answering questions regarding products. Maintain Store reputation at high standards & ratings. Solve customers' complaints and treat them well for good long-term relationships. Check the quality of products and keep high standards, and replace them if found defective. Create promotional campaigns to generate good revenue in the off-season. Utilize digital platforms for inter regional and national exposure.