[Directed] Trained three new colleagues to monitor the game system and support connection, bug issues.
[Leadership] Assigned the daily work to three members and avoided duplicate efforts and took responsibility for their performance.
[Cooperate] Led the colleague to negotiate with the client about system integration requirements and report the schedule.
[Software develops] Created a gaming platform, through the API connected to provider's games, with Node js., HTML and MySQL.
[Problem-solving] Simulated clients' integration problems with the gaming platform and assisted them, resulting in a 30% reduction in customer complaints.
[Data warehouse] Extracted, transformed, loaded data from MySQL databases, and planned the period archive.
[Communication]Collaborated with different gaming providers’ tech departments to align on KPIs to monitor.