● Improved cross-team data governance and accessibility by designing scalable RESTful APIs for a Pub/Sub-based data portal, enabling seamless frontend-backend integration and standardized data workflows across the organization. ● Reduced customer support response time by 30% by integrating Azure OpenAI into chatbot workflows, leading to improved customer satisfaction and reduced manual escalations. ● Improved data availability across 3 enterprise systems by designing and deploying NiFi-based ETL pipelines, cutting manual sync efforts by 40% and enhancing real-time data reliability. ● Improved release efficiency and reliability by automating CI/CD with GitLab and managing Kubernetes deployments via Argo CD, collaborating in Scrum teams using JIRA for sprint planning and tracking. ● Improved incident response time and system adoption by proactively managing IBM Watson Knowledge Catalog (WKC), leading technical issue resolution and collaborating directly with IBM for high-priority escalations. ● Mentored 30+ junior team members and provided structured coaching and performance feedback to enhance overall team efficiency and output quality.

● Accelerated digital transformation of banking services by leading the MyData initiative, enabling customers to securely access and manage their data digitally. ● Enhanced production stability by resolving high-impact incidents and identifying root causes, resulting in long-term performance improvements. ● Bridged technical gaps by acting as the key liaison between internal users and external vendors, ensuring accurate requirement translation and timely delivery.

● Designed and implemented a face recognition attendance system leveraging Face++ API. ● Optimized HR workflows by building an agent sign-off mechanism that streamlined the approval process for attendance. ● Drove continuous improvement by collecting user feedback and iteratively enhancing attendance modules, boosting usability and reducing support tickets.

● Reduced manual data processing by 70% by building a centralized log collection and analysis system, improving operational visibility and incident diagnosis speed. ● Enhanced internal web tools by optimizing SQL Server queries and introducing new backend features, resulting in faster performance and better user experience for internal teams.

● Eliminated SAP license costs and increasing flexibility by migrating the HR leave system from SAP to ASP.NET. ● Delivered HR dashboards for exec decision-making and reduced tech debt via refactoring.