● Led end-to-end product planning across 6 software products (including whiteboarding, display share and AI solution), coordinating cross-functional teams to support global market releases ● Drove the transition from in-house to third-party software, resolving all critical (A-level) issues for display share solution within one month and enabling a successful on-device launch ● Led product decisions for on-device AI audio transcription and translation, prioritizing edge AI to enable real-time usage for cross-border meetings and classroom scenarios in regions with limited or unstable network connectivity ● Defined and prioritized product requirements and user stories for whiteboarding solution by consolidating historical defects and backlog of the former version within two months, delivering a structured PRD to third-party vendors and leveraging existing solutions to accelerate development ● Analyzed product usage data by defining GA events across products and aligning with engineering to collect data via database tracking when needed, monitoring weekly user engagement and adoption metrics to inform roadmap decisions ●Supported the transition from manual translation workflows to an AI-powered localization system by finalizing the end-to-end process and delivering user training, enabling centralized regional review, achieving ~90% translation accuracy, and reducing reliance on external translation agencies

● Managed and coordinated 5+ B2B projects across North America, Canada, and India, aligning product, sales, and marketing teams to support regional launches and customer needs ● Planned and executed global product marketing campaigns by rebuilding the full product portfolio assets, including product slides, exhibition videos, and user manuals, enabling consistent product communication and improved market readiness across regions ● Supported IoT-based fleet management product planning by evaluating AI-enabled driver and road monitoring features, conducting on-site testing to assess in-house and third-party AI solutions, and informing feature selection decisions ● Conducted market and competitor analysis to identify customer needs and feature gaps, incorporating BOM cost analysis to provide structured inputs supporting product positioning and feature refinement discussions

● Supported import and export operations across Japanese, American, European, and Vietnam markets, coordinating order processing and cross-border communication with international clients ● Coordinated sales-related communication between internal teams and overseas customers, reducing information gaps and improving order and delivery alignment ● Redesigned marketing and sales materials to enhance product presentation and support customer-facing communication in international markets ● Participated in yearly ETA certification audits, preparing documentation and supporting compliance reviews to ensure products met regulatory and market requirements

● Translated and managed legal documents to support case preparation and internal operations, including cross-border marriage and multiple employment immigration cases ● Assisted in the implementation of an ERP system, supporting data migration, documentation setup, and process digitization for daily legal operations ● Coordinated and organized legal seminars and training sessions, delivering 2–3 workshops and 7 lectures within one year, handling logistics, materials preparation, and participant communication.