| 工作範疇:使用者研究、服務體驗設計、服務設計方法研發、教學與工作坊引導、企業顧問案及政府專案管理
Responsibilities: User research, service design, service design methodology development, workshop facilitation, consulting, and project management
| 負責專案:跨境電子商務服務、社群媒體口碑分析服務、客服中心服務、IVR易用性研究、居家修繕服務、購屋服務等服務設計專案
Projects: Service design of cross-border e-commerce, social media analysis service, customer service center IVR service, home repair service, home purchase service