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Yi-Yen Lu
Product Manager | UX Researcher
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Yi-Yen Lu

Product Manager | UX Researcher
在豐富的研究經驗累積下,我能夠清晰描繪出潛在使用者的樣貌、情境與旅程,並從中分析找到現有產品的問題與新機會。在擔任新創平台事業的產品經理時,規劃產品的過程中,我透過不斷地研究、迭代優化產品與驗證市場需求,將掌握到的市場與使用者資訊帶回給團隊,也幫助團隊從目標使用者的需求與行為,了解產品發展計畫與優先順序,達成共識、共創的產品目標。我目前在人才媒合領域,協助團隊透過研究發掘企業求才市場的需求與趨勢,先前負責線上照顧預約平台的產品規劃,也曾擔任服務設計顧問,有多元領域、跨BC端、跨團隊合作經驗及能力。 Experienced and versatile Product Manager with expertise in user research, leveraging research to identify comprehensive user needs and opportunities. Skilled in managing cross-functional teams to iteratively verify and optimize products concepts across B2B(talent matching) and B2C(care service booking, job matching, personal computing, etc.) industries based on data and findings. Additionally, adept at facilitating team consensus to develop user-centric solutions and achieve business objectives.
ASUS
Delft University of Technology
台灣
Taiwan

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    Researcher
    Product Manager
  • Fields
  • Work experience
    10-15 years (2-4 years relevant)
  • Management
  • Skills
    Axure RP
    Google Analytics
    Hotjar
    Google Data Studio
    UX Research
    Google Tag Management
    服務設計
  • Languages
    Chinese
    Native or Bilingual
    English
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Product Manager
  • Desired work locations
  • Freelance

Work Experience

使用者經驗研究員 User Experience(UX) Researcher

Aug 2015 - Jan 2018
2 yrs 6 mos
| 負責前瞻性專案研究:運用科技趨勢研究、案例研究、使用者研究,探索需求與潛在商業機會 Research on forward-looking projects to explore user needs and potential business opportunities | 發展創新設計概念:為生產力、健康、與機器人等個人運算領域方向,規劃未來概念提案 Develop innovative concepts for personal computing in productivity, health, and robot field

服務設計師 Analyst and Service Design Consultant

May 2011 - Jul 2015
4 yrs 3 mos
| 工作範疇:使用者研究、服務體驗設計、服務設計方法研發、教學與工作坊引導、企業顧問案及政府專案管理 Responsibilities: User research, service design, service design methodology development, workshop facilitation, consulting, and project management | 負責專案:跨境電子商務服務、社群媒體口碑分析服務、客服中心服務、IVR易用性研究、居家修繕服務、購屋服務等服務設計專案 Projects: Service design of cross-border e-commerce, social media analysis service, customer service center IVR service, home repair service, home purchase service

Internship

May 2010 - Dec 2010
8 mos
To developed an new interactive lighting concept to improve ambient creation by applying various user experience research and design methods.

Education

Master of Science (MS)
Industrial Design Engineering, Design for Interaction
2008 - 2010
Bachelor’s Degree
Industrial Design
2001 - 2005
Activities and societies
Chairman of the student association of Industrial Design Department