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YiJing Chen
Project manager
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YiJing Chen

Project manager
在過去的工作經驗中,擔任了多項專案負責人,協助進行推動各項目的管理。其中包含在運動服務業擔任營運一職,規劃並執行Line官方帳號的運用,使得顧客滿意度提升約30%。同時在此職務中也透過跨領域協作,協助建立官方帳號,讓品牌曝光度增加近20%。而在銀行業擔任專案小組專員時,建立多項操作手冊及優化工作流程,並在任職期間主持100+人的線上講座(兩場)。在此時期,也擔任部門的系統整合導入專案負責人, 與外部廠商及內部技術部門溝通協作,順利讓系統在指定時間內上線使用。
Tryingo Studio
National College of Ireland
Taipei, 台灣
Taiwan

Professional Background

  • Current status
  • Profession
  • Fields
  • Work experience
    2-4 years
  • Management
  • Skills
    Assisted
    Collaboration
    Communicating
    Communication
    Productivity
    Maintain Relationships With Customers
    Enterprise Resource Planning
    Analyzing Business Problems
    Customer Requirements
    Customer Satisfaction
    Microsoft Office
    Google Drive
    powerpoint
    PowerPoint
  • Highest level of education

Job search preferences

  • Desired job type
  • Desired positions
    Operations Supervisor
  • Desired work locations
  • Freelance

Work Experience

Operations Supervisor

Sep 2020 - Mar 2022
1 yr 7 mos
Improved communication with customers by more than 50% and increased customer satisfaction by setting up an official communication platform Line Official Account and reaching 1, 000 customers a year to join the platform. Increased sales by 20% in the event of a global epidemic by developing a series of related preventive measures to maintain customer confidence in the brand Increased productivity by nearly 40% by establishing a complete workflow with Google Sheet to achieve remote collaboration and keep track of project activities Increased brand exposure by 30% through communication structure with engineers to help build official website

Operations Supervisor

Sep 2020 - Mar 2022
1 yr 7 mos
Improved customer satisfaction and communication by more than 50% by setting up an official communication account and recruiting 1, 000 customers a year to add the account

International Sales Representative

Aug 2018 - Aug 2020
2 yrs 1 mo
Develop and maintain relationships with customers by meeting their needs and maintaining and managing new and existing orders. Among other things, inventing clothes with new features according to the customer's needs Annual group sales of $700, 000 in sales, by analyzing business problems for customers, compiling data and providing reports for customers' reference Set up schedules to control production progress to achieve on-time delivery by repeatedly communicating with upstream factories, confirming production flow and stock availability, and reporting production progress to foreign garment factory customers to ensure compliance with customer requirements. Control inventory by applying Excel tables and formulas to accurately calculate customer demand 3.

International Sales Representative

Aug 2018 - Aug 2020
2 yrs 1 mo
Developed and maintained relationships with customers Designed clothes with new features according to the customer's needs Assisted with annual group sales of 700, 000 USD, by analyzing business problems, compiling data and providing reports for customers' reference Set up schedules to control production progress to achieve on-time delivery by repeatedly communicating with upstream factories, confirming production flow and stock availability, and reporting production progress to foreign garment factory customers to ensure compliance with customer requirements. Managed inventory by applying Excel formulas to accurately calculate customer demand Exhibition Internship in Thailand August 2017 Learn how to run an exhibition and coordinate with exhibitors and visitors by assisting the organizers in maintaining the exhibition activities

Education

Human Resource Management
2017 - 2018
B.A. in Applied English
2015 - 2018

Licenses & Certifications

TOEIC

ETS
Expiration Date: Jun 2025