1. Issue Management & Troubleshooting: Identifying, escalating, and resolving technical issues related to telecom operations, ensuring minimal downtime and high-quality service delivery.
2. Data Monitoring & Validation: Monitoring key telecom reports (RB reports, CDR events) to ensure data integrity and identify issues in service performance.
3. Release Change Management with CI/CD: Manage releases, ensuring that new features and updates are seamlessly integrated into systems. And optimize CI/CD pipelines, improving the speed and reliability of software deployment processes. Maintain release deployment with Git.
4. Billing & Operations Support: Handling technical aspects related to telecom billing systems, performing troubleshooting, and ensuring data is accurate for billing cycles. Validate the bill data correction.