Customer-facing role:
- Built, maintained, and developed strong relationship with the students
- Supported the students by giving them feedback and advice based on their learning progress
- Made study plan for students
- Delivered presentation to the new members for their first experience at Wall Street English
- Conducted Speaking Classes, Advising Sessions, and Reviewing materials
- Helped the members to do a review related to their English subject besides the course materials
- Handled all the members' inquiry
- Handled Wall Street English Living World Social Media for both Official WhatsApp Business and Instagram
- Helped train new staff, who applied as junior mentors.
Partnership:
- Helped build partnerships with some other companies, and educational institutions.
Marketing:
- Helped organize online and offline events, e.g., budgeting, decoration, food and beverages, and prizes